The photo of sleeping Toronto Transit Commission fare collector has become, it must be said, the sleeper hit of the Internet. Since the picture taken by Jason Wieler was posted online and then displayed in all the local papers. Photoshoppers have had a field day with the “TTC Sleeper”: having him nap with Homer Simpson at the Springfield nuclear plant, inserting him into the iconic painting of the Last Supper, etc. It has also brought out a lot of local hostility following a steep fare hike just weeks ago.
The consensus is that service is lousy, employees are rude and the system is behind the time.
So what's their response? Well they apologized for not looking after their customers for years, set up a complaint hotline, promised to draft a customer "bill of rights", and appoint a panel of riders and private sector customer service experts to advise the TTC. A lot of window dressing? Likely. They need a major change in culture at the TTC and that won't be accomplished by a bill of rights or belated apologies.
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